Skip to content

Don MacLennan | High Tech Yankee

Musings on work, life, travel.

  • Home
  • About me

detractors

3 steps to turn passives into promoters

July 7, 2016May 4, 2019 ~ Don MacLennan ~ 2 Comments

TLDR: I’ve written previously about how to turn Detractors into fans and Promoters into advocates using your Net Promoter℠ program.  However, Passives are another type of customer altogether.  Read on for three ways you can turn more Passives into Promoters.

Continue reading →

Share this:

  • Twitter
  • Facebook
  • More
  • LinkedIn
  • Email

Like this:

Like Loading...

Categories

  • All things "Customer" (52)
  • Living in Prague (24)
  • On Product Management (16)
  • On social media & blogging (8)
  • Other stuff (42)
  • Politics (15)
  • Technology trends (24)
  • Traveling (8)

Enter your email address to follow this blog and receive notifications of new posts by email.

Follow Don on Twitter

  • You know great #CX when you experience it. Kudos, @safelite 3 weeks ago
  • RT @waynewillis: “You ought to be a better person in the second half of your life than the first half,” Buffett said. 1 month ago
  • My latest blog, on revealing one's true self to others. donmaclennan.com/2022/04/24/rem… 2 months ago
  • Wonder why Telsa's market cap is what it is? Look at these comparative specs versus other manufacturers. Range and… twitter.com/i/web/status/1… 2 months ago
Follow @donmaclennan
Website Powered by WordPress.com.
  • Follow Following
    • Don MacLennan | High Tech Yankee
    • Join 1,066 other followers
    • Already have a WordPress.com account? Log in now.
    • Don MacLennan | High Tech Yankee
    • Customize
    • Follow Following
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
%d bloggers like this: