TLDR: Net Promoter Score℠ surveys can hold valuable clues for how to improve your product and better manage your product roadmap. You’ll need a structured approach to turning those clues into actionable insights and changes that result in improved customer retention. Here’s a 4-step guide to getting the most out of NPS surveys. 1. Processing … Continue reading NPS ® for product managers: a 4-step guide
My former team at AVG just launched AVG CloudCare. CloudCare is a managed services platform that enables local IT resellers to become managed services providers to their small business customers. This article did the best job of describing the great value proposition for security and IT support, for resellers and customers alike. A lot went … Continue reading A proud day: shipping a net-new product that just works
In my many years doing product management or managing the function, the number one blocker to getting the features I want (and the user needs) is......software architecture. Reading Mike Driscoll's recent blog on software craftspeople reminded me that this architecture topic has been stewing in my brain for a while now. Time to write about … Continue reading My hero, the Software Architect
I was reading the interesting but flawed article on Techcrunch about "product guys". As in, Product Managers. Let's at least start with the right title. Cripes. One of the author's contentions was that good product managers must have coded in their past, in order to properly collaborate and empathise with their engineer co-workers. This assertion made … Continue reading Where do Product Managers come from?
If I hear this question in a high tech company again, I'm going to puke. For starters, because your/my company doesn't have Steve Jobs. He's a freak of nature. A genius of sorts. And one of a tiny number of people in the history of the technology industry that have his skills. But lots of … Continue reading “Why can’t we build cool products like Apple?”
I'm a deep skeptic of "absolutism". And the use of "engineering" to describe software development breeds absolutism. The word Engineering in other contexts is grounded in science. As if there is one answer, or at least one best answer, to a scientific problem. For example, mechanical engineering is bound by properties of the materials in use. … Continue reading Can we please stop calling it “software engineering”?
This topic has been covered by many, many bloggers. Yet most have written from locales such as the U.S., where things are different from my current home. I've been thinking a lot about the challenge of building a great product management team here in the Czech Republic. Particularly given the relative dearth of software vendors, … Continue reading What makes a great product manager?