Salesforce.com created a revolution, but not the one you think

IT departments in large and medium corporations face extinction thanks to SaaS, IaaS and PaaS vendors.  But it's got nothing to do with "on-premise versus the Cloud". Rather, IT's role in managing business applications is ending.  Business users can do for themselves in minutes what used to require an IT programmer hours and days. What's … Continue reading Salesforce.com created a revolution, but not the one you think

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A proud day: shipping a net-new product that just works

My former team at AVG just launched AVG CloudCare. CloudCare is a managed services platform that enables local IT resellers to become managed services providers to their small business customers.  This article did the best job of describing the great value proposition for security and IT support, for resellers and customers alike. A lot went … Continue reading A proud day: shipping a net-new product that just works

Don’t get caught using averages (part 2)

I wrote previously about the prevalence of Pareto/Power Law distributions in product users' behavior here.  Wow, that's a lot of alliteration. But the discussion stopped at only one dimension of data.  For example, a single dimension like Free versus Paid users of a Freemium product such as online backup. The story gets really interesting when you consider multiple … Continue reading Don’t get caught using averages (part 2)

Don’t get caught using averages (part 1)

Our brains are wired somehow to think of everything in terms of a Normal Distribution, aka the "Bell Curve".  It's a trap that can kill a tech company. The shape of the curve means that we think of populations of data (such as users) as being a somewhat homogeneous group if only we could compute the average. … Continue reading Don’t get caught using averages (part 1)

My hero, the Software Architect

In my many years doing product management or managing the function, the number one blocker to getting the features I want (and the user needs) is......software architecture. Reading Mike Driscoll's recent blog on software craftspeople reminded me that this architecture topic has been stewing in my brain for a while now.  Time to write about … Continue reading My hero, the Software Architect

Where do Product Managers come from?

I was reading the interesting but flawed article on Techcrunch about "product guys".  As in, Product Managers.  Let's at least start with the right title.  Cripes. One of the author's contentions was that good product managers must have coded in their past, in order to properly collaborate and empathise with their engineer co-workers. This assertion made … Continue reading Where do Product Managers come from?

Staring chauvinism in the mirror

We recently hired a bright, talented young woman into my organization as a product manager.  She had interviewed with members of both my staff and that of colleagues by the time she met with me. The people in my staff and peer departments are almost entirely comprised of males.  I asked her whether she sensed … Continue reading Staring chauvinism in the mirror