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multi channel nps

The why and how of multi-channel NPS ® surveys

May 24, 2016May 4, 2019 ~ Don MacLennan ~ 1 Comment

TLDR: It’s true that your customers will never engage with you the same way each time. As unique persons, they expect choices and options from you.

Therefore, if you want to maximize the customer feedback you gather, you’ll need to engage customers across multiple survey channels. Continue reading →

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