TLDR: For many, Net Promoter Score (NPS®) is a religion of sorts, the “one metric” to explain it all. But the real value of NPS is using it to improve key performance indicators.
TLDR: For many, Net Promoter Score (NPS®) is a religion of sorts, the “one metric” to explain it all. But the real value of NPS is using it to improve key performance indicators.
Don MacLennan | High Tech Yankee 